Search:
Page 1 of 3 123 LastLast
Results 1 to 10 of 23

Thread: T7 customer service

  1. #1
    Netti Certified Captain Commuter's Avatar
    Join Date
    May 2006
    Posts
    4,253

    T7 customer service

    Not a product review but a bit of a rap for Torpedo 7's customer complaints response. I bought a 10-pack of cheap and cheerful road tubes a few weeks ago. OK so I know you get what you pay for but a few were dodgy out of the wrapper, with the result that one night I worked late past the last train home and got stuck in the office with a flat tyre and two leaky spares. Sent T7 a note telling them just how cross I was and that I was then stuck in the office unable to ride home, had missed the last train and was stuck with a $50 cab fare to get home (true about the cab fare, it was bang on $50).

    All quiet for a few days, then an email from T7 with an apology, a refund for the purchase price of the whole 10-pack, and a store credit equivalent to my out-of-pocket for the cab fare. I thought that was pretty decent.

  2. #2
    Out of fucking control avymtal's Avatar
    Join Date
    Dec 2007
    Posts
    9,725
    That's better than decent. Much better.

  3. #3
    Signature Moderator nexus's Avatar
    Join Date
    Apr 2006
    Location
    Bansville
    Posts
    5,987
    Actually., that's what customer service is all about. You should email this to that millionaire, whinger Gerry Harvey!
    Quote Originally Posted by crash View Post
    I was warned about all you assholes
    Quote Originally Posted by shifterbikes
    This forum never ceases to amaze me...

  4. #4
    aitch oratiohhhhhh's Avatar
    Join Date
    Apr 2007
    Posts
    9,846
    Good to hear. I've found mail order customer service is generally pretty good. Of course, the amount of time Probikekit has stuffed up my order is laughable, but when you tell them they always fix it up.
    Quote Originally Posted by eavyMetalCHyclist View Post
    I thought it was called touring and you did it on a shitbox Shogun from 1992

  5. #5
    NJS Certified
    Join Date
    Mar 2011
    Location
    Gold Coast
    Posts
    168
    it's all about what is going to make the customer happy

  6. #6
    NJS Certified CELL Bikes's Avatar
    Join Date
    Dec 2008
    Location
    Leichhardt Sydney
    Posts
    243
    Quote Originally Posted by canuck View Post
    it's all about what is going to make the customer happy
    seems so simple doesn't it? but yet quite a few places get it wrong

  7. #7
    Dxs
    Dxs is offline
    NJS Certified Dxs's Avatar
    Join Date
    Sep 2009
    Posts
    268
    you are a senior rider and you bought cheap tubes?!

    Have you bought much stuff from them in the past?

  8. #8
    Out of fucking control JICE's Avatar
    Join Date
    Mar 2009
    Location
    elsewhere
    Posts
    3,583
    Quote Originally Posted by CELL Bikes View Post
    seems so simple doesn't it? but yet quite a few places get it wrong
    Tell me about it.

    I recently bought a SRAM Rival crankset from Evans Cycles (uk). When they eventually arrived, 3 weeks later, it turned out the thing had been USED! Not only that, they were fairly scratched up - like proper seconds stuff - and arrived with the non-driveside arm just banging around loose in the box and minus the BB.

    It took numerous emails and phone calls to them eventually agree on reimbursing me for return shipping and replace it with a new one. The customer service agent gave a glib apology but I got a strong sense that he really couldn't have given a toss about 'the inconvenience it may caused'. Evans Cycles might be okay if the item you purchase is without fault. But the experience I had would strongly discourage me from buying from them again, nor would I recommend them to others.

    Evans Cycles - Two thumbs down!

  9. #9
    Out of fucking control avymtal's Avatar
    Join Date
    Dec 2007
    Posts
    9,725
    Quote Originally Posted by DICE View Post
    Evans Cycles - Two thumbs down!
    Wow, that's a totally shit experience. Bit fucken cheeky to send a used groupset... Flipside of Evans service is the saddle I ordered that arrived in 3 working days.

  10. #10
    Netti Certified Captain Commuter's Avatar
    Join Date
    May 2006
    Posts
    4,253
    Quote Originally Posted by Dxs View Post
    you are a seasoned commuter and you bought thick tubes?!
    FTFY.

    Quote Originally Posted by Dxs View Post

    Have you bought much stuff from them in the past?
    Yes.
    Last edited by Captain Commuter; 05-01-2012 at 09:21 AM.

Page 1 of 3 123 LastLast

Posting Permissions

  • You may not post new threads
  • You may not post replies
  • You may not post attachments
  • You may not edit your posts
  •  

1 2 3 4 5 6 7 8 9 10 11 12 13 14 15 16 17 18 19 20 21 22 23 24 25 26 27 28 29 30 31 32 33 34 35 36 37 38 39 40 41 42 43 44 45 46 47 48 49 50 51 52 53 54 55 56 57 58 59 60 61 62 63 64 65 66 67 68 69 70 71 72 73 74 75 76 77 78 79 80