T7 customer service
Not a product review but a bit of a rap for Torpedo 7's customer complaints response. I bought a 10-pack of cheap and cheerful road tubes a few weeks ago. OK so I know you get what you pay for but a few were dodgy out of the wrapper, with the result that one night I worked late past the last train home and got stuck in the office with a flat tyre and two leaky spares. Sent T7 a note telling them just how cross I was and that I was then stuck in the office unable to ride home, had missed the last train and was stuck with a $50 cab fare to get home (true about the cab fare, it was bang on $50).
All quiet for a few days, then an email from T7 with an apology, a refund for the purchase price of the whole 10-pack, and a store credit equivalent to my out-of-pocket for the cab fare. I thought that was pretty decent.
That's better than decent. Much better.
Actually., that's what customer service is all about. You should email this to that millionaire, whinger Gerry Harvey!
Originally Posted by crash
Originally Posted by shifterbikes
Good to hear. I've found mail order customer service is generally pretty good. Of course, the amount of time Probikekit has stuffed up my order is laughable, but when you tell them they always fix it up.
Originally Posted by eavyMetalCHyclist
it's all about what is going to make the customer happy
seems so simple doesn't it? but yet quite a few places get it wrong
Originally Posted by canuck
you are a senior rider and you bought cheap tubes?!
Have you bought much stuff from them in the past?
Out of fucking control
Tell me about it.
Originally Posted by CELL Bikes
I recently bought a SRAM Rival crankset from Evans Cycles (uk). When they eventually arrived, 3 weeks later, it turned out the thing had been USED! Not only that, they were fairly scratched up - like proper seconds stuff - and arrived with the non-driveside arm just banging around loose in the box and minus the BB.
It took numerous emails and phone calls to them eventually agree on reimbursing me for return shipping and replace it with a new one. The customer service agent gave a glib apology but I got a strong sense that he really couldn't have given a toss about 'the inconvenience it may caused'. Evans Cycles might be okay if the item you purchase is without fault. But the experience I had would strongly discourage me from buying from them again, nor would I recommend them to others.
Evans Cycles - Two thumbs down!
Wow, that's a totally shit experience. Bit fucken cheeky to send a used groupset... Flipside of Evans service is the saddle I ordered that arrived in 3 working days.
Originally Posted by DICE
Originally Posted by Dxs
Originally Posted by Dxs
Last edited by Captain Commuter; 05-01-2012 at 09:21 AM.